Return must be initiated within 14 days of receiving your order. The merchandise must be in new and unused condition with all packaging intact. We cannot accept returns that have been washed, altered, or damaged in any way.

To initiate a return, please get in touch with our customer service team at support@theskyes.com for a return authorization. If your return is accepted, we will provide you with instructions on how and where to send your package. When returning the item, ensure that you include the return form in the package. Any items that do not meet our return guidelines or do not include a return slip will be returned to the customer. We cannot accept items sent back without first requesting a return.

At this time, we do not provide pre-paid shipping labels for returns. The customer is responsible for covering the cost of return shipping, and the shipping fee will be deducted from the total refund amount. Please note that the specific fee will vary depending on the region and country.

The processing time for a refund depends on various factors such as the payment method used and the time taken for the returned item to reach us. Once we receive and inspect your return, we will notify you and inform you if the refund has been approved or not. If approved, the refund will be automatically issued to your original payment method. Generally, refunds are processed within 5-10 business days of receiving the returned item. However, it may take additional time for the refund to reflect in your account, depending on your bank or credit card issuer's policies. We appreciate your understanding and patience throughout this process.

Yes, we require a reason for the return so that we can better understand our customers' needs and improve our products and services.

If you accidentally ordered the wrong item, please contact our customer service team to initiate the return process. Please note that the customer is responsible for the cost of return shipping in this scenario.

If you receive a damaged or defective item, please contact our customer service team at support@theskyes.com immediately to report the issue and initiate the return process.

To exchange an item, please follow the standard return procedures outlined on our website and place a separate order for the new item once your return has been accepted. This ensures that you receive your desired item as quickly as possible. If you have any questions or concerns about the exchange process, please do not hesitate to contact our customer service team for assistance.

We do not offer direct exchanges, but you can follow our return procedures and make a separate purchase for the desired item once your return is accepted.

No, unfortunately, we cannot accept exchanges for customized or personalized items.